Cancellations, Returns, Refunds and Exchanges

We want to make everything as fuss-free as possible.

If a customer is not happy with their purchase, they may obtain a refund or exchange within 7 days of receipt of the goods. Satisfaction is always a top priority and as such, each query is addressed individually to the best of our ability. Please make sure you email us before the date is passed. We will guide you through the whole process.

if you are located overseas, you will have to bear the cost of returning the item to us. Please make sure to mark your parcel as “returned goods” to avoid being charged additional duties. Don’t forget to ask your courier for a tracking number or proof of shipping to track your parcel and to have proof that you’ve sent it. Please make sure to email us at hello@meeymee.com to initiate the return.

Customs duties and sales taxes are non-refundable. Please note that exchanges and returns will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

Please be aware that in order to receive a refund or exchange, the item(s) must be unworn/ unused and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined. If you are sending the item and it is not approved for a refund, you might have to bear the cost of shipping it back to you.

Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if the protection strip has been removed (swimming wear) or if the items are soiled (lingerie).

All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the packaging is properly protected. Until we receive the package, it is under your responsibility.

一旦在我们的办公室收到包裹后，将检查这些物品，并将批准或拒绝您的请求。如果获得批准，您的退款将完成原始付款方式 。

We work hard aiming that every item arrives in great condition but if you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise us as soon as possible. We will arrange a return and process a refund for the defective item.

Please note that to the nature of customized orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customized pieces were damaged or faulty when delivered to you.

Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to hello@meeymee.com.

交流
有关交流，请参阅退款政策。我们无法就返回的物品提供交换。如果您需要项目的大小或颜色不同，则需要下订单。

Please contact us at hello@meeymee.com. We will assist you with all the process.

Please note that customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

Cancellations
We hope you have no regrets but, just in case, you can cancel your order up to 3 hours after the order has been placed. Please send us an email before the 3 hours expire to hello@meeymee.com.

退款将捐赠给原始付款方式，并在15至45天内进行处理，具体取决于发行银行。